Delete your PocketPet account
Operator: Andrew Karaev. Contact: arex.theyooos@gmail.com.
What happens
- Your pet, inventory, coins, rewards, outfits and backgrounds are removed together with your sign-in account.
- Purchases are not refunded by deleting the account.
- Records kept after deletion: Minimum linked payment facts follow the 12-calendar-month deadline from Google purchase completion; for cancelled orders without that date, from first server registration. Encrypted purchase tokens have a separate 30-day deadline after confirmed deletion. Authentication audit stored by us: up to 30 days from the event; support: up to 90 days after case closure; minimum completion and compensation evidence: up to 12 calendar months after completed deletion; restricted encrypted snapshots: up to 30 days from creation. Individually reviewed unfinished-payment, dispute, security or legal holds can require limited necessary evidence for longer with a reason and review date. Ordinary Cloud logs: 30 days; mandatory administrative audit: 400 days. Analytics: 2 months of event data and 14 months of user data, reset by new activity; provider diagnostics have separate schedules. Removing the gameplay account does not erase every provider record. Deleting the account does not automatically refund a Google Play purchase.
- Processing time: We aim to complete verified requests within 7 calendar days and explain any delay. A received request is not a completed deletion. Fresh identity confirmation stops new item grants; unfinished payments go to manual review. An operator reviews requests and verifies completion.